INDICADORES GENERALES DE GESTIÓN CANAL PRESENCIAL - ASISTENCIA AL CLIENTE

ACUMULADO ENERO - DICIEMBRE DE 2017​

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Cód.TipoDirección SeccionalClientes AtendidosTrámites GestionadosTiempo Promedio de espera Tiempo Promedio de atenciónNúmero de funcionarios que realizan trámites Productividad por funcionario 
341Arauca10861117120:06:020:09:3225.856
12Armenia42009480730:10:340:09:53153.205
291Barrancabermeja31586328520:08:420:05:2365.475
23Barranquilla1190941348640:21:490:10:04383.549
323Bogotá8147849712590:18:230:09:361566.226
43Bucaramanga1457321576390:20:480:08:11275.838
353Buenaventura21385235280:10:210:07:5382.941
53Cali1801042074360:21:570:07:21464.509
62Cartagena80904886130:08:430:06:32175.213
72Cúcuta950341107130:21:400:06:19215.272
281Florencia22707256240:12:550:07:4664.271
81Girardot28963315850:16:190:08:5465.264
313Grandes Contribuyentes680975730:19:230:15:2571.082
92Ibagué75486854060:08:300:08:01263.285
430Inírida6957060:01:410:06:232353
371Ipiales19158204720:16:040:09:1945.118
381Leticia917891780:01:310:03:3124.589
391Maicao12481125030:33:440:05:2526.252
102Manizales70753784400:12:350:06:24164.903
113Medellín3045703567190:17:030:07:14625.754
122Montería44533476450:23:090:07:5795.294
132Neiva1118681228440:11:520:05:57167.678
152Palmira40761480460:23:140:08:19124.004
860Pamplona786583670:10:180:06:1561.395
142Pasto62772712650:21:210:08:25154.751
163Pereira876321013040:18:300:07:16195.332
172Popayán31345377270:15:420:07:2166.288
460Puerto Asís979198410:05:570:07:4024.921
420Puerto Carreño5795900:28:300:15:551590
181Quibdó32286338060:13:390:06:1556.761
252Riohacha19862222350:09:540:07:1254.447
271San Andrés493549680:25:530:06:125994
780San José de Guaviare9984104580:16:210:11:0633.486
192Santa Marta47031554530:18:040:07:42115.041
231Sincelejo38879398450:06:470:06:0775.692
261Sogamoso33647387970:09:470:08:3694.311
211Tulúa34904368930:31:120:07:3494.099
400Tumaco19742208340:07:300:06:4845.209
202Tunja54022681230:13:560:09:47144.866
411Urabá12789147600:13:340:11:2434.920
241Valledupar34886371210:18:500:10:1684.640
222Villavicencio42719534480:19:300:08:28134.111
441Yopal21064258400:02:580:08:5173.691
Total Nacional 2.896.1893.325.1050:15:300:08:156585.053

 

Fuente: Elaborado por la Coordinación de Canales de Servicio a partir de información del Sistema de Control a la Gestión - Digiturno5, Enero 2018.