INDICADORES GENERALES DE GESTIÓN CANAL PRESENCIAL - ASISTENCIA AL CLIENTE

ACUMULADO ENERO - DICIEMBRE DE 2018

 

Cód.TipoDirección SeccionalClientes AtendidosTrámites GestionadosTiempo Promedio de espera Tiempo Promedio de atenciónNúmero de Funcionarios que realizan trámites Productividad por Funcionario
341Arauca8882949000:07:4300:08:0824.745
12Armenia357294042000:15:1900:08:22133.109
291Barrancabermeja258142860800:08:2200:05:2339.536
23Barranquilla9940911761900:19:1300:08:09402.940
323Bogotá67304580702400:18:2300:08:141934.181
43Bucaramanga12351014033200:21:5600:07:35344.127
353Buenaventura160251812900:08:2800:06:0982.266
53Cali14568017859100:24:4900:07:45503.572
62Cartagena819329226100:07:4400:05:24263.549
72Cúcuta847399913400:18:5100:07:14224.506
281Florencia195332173600:12:4800:08:2973.105
81Girardot255152876100:12:0200:07:1564.794
313Grandes Contribuyentes5307791300:13:1900:07:3312659
92Ibagué650687671100:09:5000:08:01213.653
430Inírida2932315500:08:1700:07:2813.155
371Ipiales179931984800:14:4400:08:5944.962
381Leticia9139914200:25:3600:06:4819.142
391Maicao125261259600:01:4800:01:52112.596
102Manizales644277403300:10:5400:06:10174.355
113Medellín23330627692000:21:4100:07:00664.196
122Montería448985051000:10:2800:06:17133.885
132Neiva872989937700:11:3400:05:14156.625
152Palmira405474683200:27:4200:06:42133.602
860Pamplona6523730300:01:5500:03:0617.303
142Pasto600606982700:25:5200:07:20174.107
163Pereira700878183500:17:1100:07:51213.897
172Popayán248343313800:26:4400:07:44103.314
460Puerto Asís97571027700:01:0100:07:42110.277
420Puerto Carreño3003300700:12:5400:11:0913.007
181Quibdó280662996300:09:0700:05:3574.280
252Riohacha209562399800:03:5600:06:1546.000
271San Andrés3689688200:08:0500:02:3941.721
780San José de Guaviare8632929000:10:5900:09:4019.290
192Santa Marta474945532200:17:1300:06:18115.029
231Sincelejo357033666300:08:2800:05:4975.238
261Sogamoso299403449400:11:0900:08:35103.449
211Tuluá265172935900:24:5000:06:4883.670
400Tumaco188051954100:18:4100:06:43119.541
202Tunja462206190200:12:4100:08:41154.127
411Urabá165421898000:08:3300:07:43118.980
241Valledupar302803262500:18:2800:09:2293.625
222Villavicencio455835397400:14:5000:07:48124.498
441Yopal178102613000:02:4700:08:18213.065
 Total Nacional 2.473.7552.903.65200:17:0300:07:277114.084
Fuente: Elaborado por la Coordinación de canales de Servicio a partir de información del Sistema de Control a la Gestión - Digiturno5, Febrero 2019. ​ ​ ​ ​ ​ ​ ​ ​