Requirements for the submission of the refund application
Refund request in the 2737 format intended for this purpose and through the mechanism indicated by the DIAN.
Electronic invoice issued in compliance with the requirements of the law. The invoice date must be between the date of entry to the country and the date of departure.
Document by which the quality of tourist is accredited (Passport or Andean Migratory Card)
When the selectivity criteria so indicate, submit to the competent DIAN official, for review, the assets that grant the right to a refund of the tax, in order to establish that they will actually leave the country.
Form 2737 Location
Format 2737 is available at service points for the receipt of requests for refund of sales tax - VAT to foreign tourists at ports, airports, and land border points, enabled in our country for entry and exit of travelers. Also, on the DIAN page at the following link: https://www.dian.gov.co/viajeros/Documents/Formato-Simplificado-Solicitud-Devolucion-IVA-Turista-Extranjero.pdf
Return recognition term:
The recognition of the return of the applications presented at the DIAN offices will be carried out in a maximum time of one month from the submission of the application.
When the self-management kiosks are available, the maximum time in which the refund will be obtained is 10 days from the submission of the request.
The approved value in Colombian pesos will be transferred to the credit card issued outside of Colombia registered in the refund request.
The financial costs and notification expenses incurred will be deducted from the value.
Invoices printed on ticket machines (POS)
Invoices printed on POS ticket machines are not accepted, therefore, at the time of purchasing the goods, the electronic invoice must be requested from the merchant.
Follow-up of the application:
Questions, concerns, complaints and claims regarding the refund application are answered through the institutional mailbox email@example.com.
No information related to the VAT refund is provided to third parties. The information contained in form 2737 is confidential. Thus, it shall be provided only and exclusively to the interested party, which must come from the email that the applicant registered at the time of registration.
The resolution that decides the request for refund will be notified to the e-mail that the foreign tourist indicates in his request and against it the remedies for reconsideration and appeal proceed, in the terms established in the Code of Administrative Procedure and Administrative Litigation.