Find all the general information about the Complaints, Claims, and Suggestions Service.
Please note
The System for Petitions, Complaints, Suggestions, and Claims (PQSR, for the Spanish original) is the online channel the DIAN has set up on its website. This system allows submitting petitions according to Law 1755 of 2015, as well as inquiries and complaints related to the right to access personal data, in accordance with Law 1581 of 2012.
Through this service, users may file their requests respectfully, which will be handled in accordance with the guidelines established by the DIAN in Resolution 17 of March 26, 2018.
Please keep these points in mind when filing your request:
1. SUBJECT: The matters within the DIAN's jurisdiction are Tax, Customs, and Foreign Exchange.
2. THE FOLLOWING MATTERS ARE NOT HANDLED IN THE PQSR SYSTEM:
Appeals.
Revocations of guardianship.
Proceedings subject to special legal procedures.
Closing refund cases.
Deposits of funds from refunds.
Notification of the decision to accept or reject a refund request.
Exceptions to payment orders.
Terms and conditions.
Responses to ordinary requests (letters or DIAN information requests) or special requests.
Statements of charges.
Submitting evidence.
Payment agreements.
Terminations by mutual agreement.
Reconciliations.
Requests for an administrative decision of approval.
Requests from state entities with less than 5 days to respond.
Law V – Requests made by congress, the senate and the house of representatives.
Opposition Party Act (Law 1909 of 2018) – Statute on the Political Opposition and Certain Rights of Independent Political Organizations.
Guardianship cases.
We invite you to check if your request refers to a specific procedure. To this end, the DIAN has set up service counters at all of its regional offices nationwide and at its central office, as well as authorized institutional mailboxes.
Note: Please remember that you must provide your personal information and attach a photocopy of your ID when submitting a request or complaint regarding personal data. Therefore, you will not be able to select the “anonymous user" option.
Note: If you wish to file a TACI complaint, we invite you to review the regulations, requirements, and the Tax Audit Complaint Information System at the following link: TAC Complaints
Note: If you wish to file a complaint regarding acts of fraud or corruption committed by a DIAN official, we invite you to use the ITRC's complaint service directly. Report it (itrc.gov.co)
Learn about our terms of response
The terms established to address the various forms of the right to petition are those set forth in Law 1755 of 2015, as well as for receiving inquiries and complaints in exercising the right to habeas data as the data subject under Law 1581 of 2012.
Document Category | Terms Law 1581 of 2012 / Terms Law 1755 of 2015 |
Inquiry | 30 |
Report | 15 |
Lack of jurisdiction | 5 |
Request for Information | 10 |
General Interest Petition | 15 |
Particular Interest Petition | 15 |
Complaint | 15 |
Claim | 15 |
Request for Copies | 10 |
Suggestion | 15 |
Congratulations | 15 |
Data protection inquiry | 10 |
Data protection claims | 10 |
VERIFY: Before submitting your request, please check our FAQ section to see if your question has already been answered.
Link: https://www.dian.gov.co/atencionciudadano/infoconsulta/Paginas/PreguntasFrecuentes.aspx
FOLLOW-UP: If you have already submitted a PQRS, do not resubmit it. Wait for a response or check the status using your case number in the PQRS system.
Finally, remember to always provide your email address to facilitate communication with the entity.
Submission of Petitions, Complaints, Suggestions, and Claims
We are updating the system to improve it. Choose an option according to your needs:
New system
This is where you can complete, consult, withdraw, or expand a request (petition, complaint, suggestion, claim, or congratulation – PQSRF, for the Spanish original)
Consult old system
Only for requests submitted before 08/11/2023. You can consult, withdraw, or expand.
Anonymous PQSR Responses
Click here to consult the responses to the Anonymous PQSRs
Tools
SI – PQSR Satisfaction Survey
Click here to take the survey
